CRM Specialist Requirement In Abroad

What is a CRM Specialist?

CRM Specialist is a professional dedicated to managing and optimizing a company’s CRM system. They ensure the CRM platform is customized to fit the organization’s needs, enhancing user experience and supporting business objectives. Their focus is on streamlining processes, maintaining data accuracy, and improving team efficiency.

What does a CRM Specialist do?

A CRM Specialist administers and configures the CRM system to address the specific needs of the organization. They collaborate with different teams to understand their requirements and implement solutions within the CRM platform. Their tasks include managing user access, customizing the system with objects and workflows, creating reports and dashboards, and ensuring seamless integration with other tools. They play a crucial role in developing effective customer relationship strategies and optimizing business operations.

CRM Specialist responsibilities include:

Coordinating and supporting integrations with third-party applications.

CRM Specialist is a skilled professional focused on optimizing and managing the Customer Relationship Management system to streamline business processes, strengthen customer relationships, and support sales and marketing efforts.

Providing system administration support for CRM systems, including managing user permissions, custom objects, and workflows.

Designing, managing, and optimizing complex workflow rules, validation rules, and approval processes.

Analyzing data and generating reports to gain insights into team performance and productivity.

Job Brief

We are looking for a detail-oriented and technically proficient CRM Specialist to join our dynamic team.

In this essential role, you will be responsible for administering and optimizing our CRM system to support our rapidly growing commercial environment. Your expertise will ensure that our core systems are reliable, accurate, and customized to meet daily user needs while providing key insights to leadership.

If you are passionate about CRM systems, thrive in a collaborative setting, and are eager to drive change in a fast-paced environment, we would love to hear from you.

Responsibilities

• Understand the commercial operations, challenges, objectives, and daily tasks of each team to enhance their efficiency and productivity through CRM administration.
• Provide system administration support, focusing on user permissions, custom objects, and workflows.
• Design, manage, and optimize complex workflow rules, validation rules, and approval processes.
• Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
• Analyze data to deliver insights into the operation, effectiveness, and productivity of each team.
• Collaborate with other teams to gather and identify business requirements for CRM implementation.
• Coordinate and support integrations with third-party applications, plugins, and tools.
• Assist in identifying and resolving data anomalies and errors while maintaining a high level of data integrity.
• Support the team with daily troubleshooting, bug fixes, and end-user support.
• Develop and maintain documentation on processes, policies, application configurations, and help materials.

Requirements and Skills

• Bachelor’s Degree with a strong analytical and technical background.
• 2+ years of CRM Administration experience, such as with Salesforce or Microsoft Dynamics.
• Proven experience administering and configuring CRM systems, including custom objects, flows, validation rules, and permissions.
• Familiarity with automating business processes, creating reports and dashboards, and data analysis.
• Experience collaborating with commercial, financial, and data teams.
• Strong communication and collaboration skills.
• Bonus points for experience with specific CRM platforms like Salesforce.com, knowledge of SOQL/Workbench, and familiarity with integrated tools such as Outreach and HubSpot.

The annual salary for a CRM Specialist abroad

• United States: USD 70,000 to USD 100,000
• United Kingdom: GBP 35,000 to GBP 55,000
• Australia: AUD 80,000 to AUD 110,000
• Germany: EUR 50,000 to EUR 70,000

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